Shipping Policy
Products: Shampoo Beds
Please note all Hydrotherapy Massage Shampoo Beds and Hydrotherapy Shampoo Beds are custom made to order. Once payment has cleared, production will start on your unit and takes at least 14 days. Please be sure to state your fabric choice and if you would like to upgrade to a ceramic basin.
Products: Streamers, LLT and other devices
Please allow up to 30 days of shipping. These items must clear customs before their final destination.
Products: Hand Tools
Please allow up to 14 days for delivery.
Order Processing:
Orders are typically processed within sixty (60) days of payment confirmation. Processing times may vary depending on product availability, order volume, and any customization requests.
Shipping Methods
Shipping will be on a cargo ship for overseas transport. Estimated time of production plus shipping takes up to 60 days. Expedited shipping on most items are available upon request. Extra shipping charges are applied.
Shipping Rates
Shipping rates are calculated based on the weight of the package, destination, and selected shipping method. Shipping costs will be displayed at checkout before completing your purchase. Free shipping may be available for orders exceeding a certain value, as indicated on our website or during promotional periods.
Order Tracking
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information. Use the provided tracking number to monitor the status and location of your package during transit.
International Shipping
We offer international shipping to select countries, with delivery times varying depending on the destination. Please note that international orders may be subject to customs clearance procedures, which can impact delivery times. Customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country's customs authorities.
Shipping Restrictions
Certain locations may be subject to shipping restrictions or limitations due to carrier policies or legal regulations. We apologize for any inconvenience this may cause and recommend reviewing our shipping policy or contacting customer service for assistance if you have concerns about shipping to your location.
Shipping Address Accuracy
Please ensure that the shipping address provided during checkout is accurate and complete to avoid delays or delivery issues. We are not responsible for lost or undelivered packages due to incorrect address information provided by the customer.
Delivery
While we make every effort to ensure timely delivery of orders, we cannot guarantee specific delivery dates or times. Delays may occur due to unforeseen circumstances such as weather conditions, carrier disruptions, or other external factors beyond our control. By placing an order with us, you agree to abide by the terms and conditions outlined in this shipping policy. If you have any questions or concerns regarding shipping, tracking, or delivery, please don't hesitate to contact our customer service team. We are dedicated to providing reliable and efficient shipping services to ensure your satisfaction with every order.