Return Policy

Damage to Cargo/Freight:

In the unfortunate event that your order arrives damaged, we understand the importance of accurate documentation to expedite the resolution process. We require our valued customers to provide video documentation highlighting any damage to freight packaging incurred during transport and showcasing the opening of the package. This meticulous documentation ensures that we can promptly address any issues and provide you with a satisfactory solution for damages created outside of our control.

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Return Policy:

At Edify Beauty Hub, we prioritize customer satisfaction and strive to offer the highest quality products and services. In the event of missing, broken, or non-operable parts, we require proper video or photography documentation to initiate the return process. This documentation should clearly depict the condition of the received item, highlighting any discrepancies.

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Return Procedure:

To initiate a return, please follow these steps:

1. Document the condition of the item with clear video or photography evidence.

2. Contact our customer service team to report the issue and request a return authorization.

3. Package the item securely, including all original components, and ship it back to us.

4. Once we receive the returned item and verify the damage or defect, we will promptly issue a credit towards a new unit or replacement of comparable value.

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Refunds:

Please note that at this time, we do not offer refunds. However, we are committed to providing our customers with the highest level of service and will gladly offer credits towards a new or replacement unit to ensure your satisfaction should something arrive broken or in operable.

Thank you for choosing Edify Beauty Hub. We appreciate your trust in us and look forward to serving you with excellence. If you have any further questions or concerns regarding our policy and refund procedures, please don't hesitate to contact us.

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Policy Modifications:

We reserve the right to update or modify our returns and refunds policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. By making a purchase from us, you agree to adhere to the terms and conditions outlined in this returns and refunds policy. If you have any questions or concerns regarding returns or refunds, please contact our customer service team for assistance. We are committed to ensuring your satisfaction with every aspect of your shopping experience.